Administrative Management Skills

This course will review and develop the professional and management skills the participants would need to do his jobs effectively- thereby contributing to the success of the organization.  At the end of the course trainee would have acquired how to:

  • Build working relationships and derive results from subordinates
  • Communicate effectively in business world
  • Manage time and people
  • Delegate and manage the performance of office staff
  • Be effective in written communications
  • Manage and present information
  • Manage public relations effectively

The above course will be combined with 120 hours of Business English particularly written and oral providing the participant tools to be able to communicate in the commercial world and get the job done.  An outline of the course would be as follows:

Administrative Management (80 hours)

Managing People
  • Building rapport
  • Developing a network of working relationships
  • Assertive communication
  • Conflict management skills
  • Delegating work and mentoring
  • Performance appraisal and management
Planning & Time Management
  • Planning tools
  • Planning and priority/ goal setting
  • Office layout and ergonomics
  • Getting the best from office technology
  • Planning itineraries and making travel arrangements
  • Arranging meetings
  • Managing interruptions and procrastination
Team work & meetings
  • Team development and group dynamics
  • Briefing skills – giving, receiving and passing on
  • Organizing and participating in meetings
  • Managing meetings, handling resistance and criticism at meetings
  • Challenging ideas and getting agreement
  • Managing meeting follow up
Managing Information & Written Communication
  • Information management – digesting and making it meaningful
  • Report writing – relevance, layout, structure
  • Writing emails – style, tone, structure
  • Interpreting and presenting statistical information
  • Designing and using graphs
  • Presentation skills / presentation software
Public Relations
  • Human communication and attitude
  • Mass media and social media
  • Corporate communication and responsibility
  • Public opinion and press releases
Business English (120 hours)

The course will be tailored around the level of English (to be pre-tested by RNO)  of the participant and will focus on:

  • Rapid development of oral fluency, accuracy and conversation skills
  • Systematic development of listening, reading and writing skills
  • Extension of vocabulary, structure and usage

Class Venue

First Floor, Al- Zahra Building, Ghala, Sultanate of Oman.
Office 14

Phone: +968 95220443, +968 9988 5080, +968 9697 4044
Fax: +968 2202 6229
Office 14, 1st Floor, Al Zahra Building, Ghala,
P.O. Box 2069, Azaiba Sultanate of Oman.